Privacy Policy

​

WaterPearl (the “Company”, “we”, “our”, or “us”) recognizes the importance of protecting personal information and is committed to handling such information appropriately in accordance with the Act on the Protection of Personal Information of Japan (APPI) and other applicable laws and regulations.

This Privacy Policy explains how we collect, use, manage, and protect personal information obtained through our website and business activities.

​

1. Definition of Personal Information

“Personal Information” means information relating to a living individual that can identify a specific person, such as name, company name, job title, email address, phone number, or other descriptions that can identify an individual directly or indirectly.

​

2. Purpose of Use of Personal Information

We collect and use personal information only to the extent necessary to achieve the following purposes:

• To respond to inquiries, requests for information, or consultations regarding WaterPearl products and services

• To provide information about our products, services, projects, exhibitions, or case studies

• To conduct business communications related to proposals, quotations, contracts, and after-sales support

• To improve our website, services, and product development

• To conduct marketing analysis and compile statistical data in a form that does not identify individuals

• To comply with applicable laws, regulations, and contractual obligations

Personal information will not be used for purposes beyond those stated above without obtaining prior consent, except where permitted by law.

 

3. Proper Acquisition of Personal Information

We acquire personal information through lawful and fair means, such as:

• Inquiry and contact forms on our website

• Business emails, phone calls, meetings, and exhibitions

• Communications via messaging platforms (e.g., WhatsApp), where applicable

We do not collect personal information through deceptive or improper methods.

​

4. Provision of Personal Information to Third Parties

We do not provide personal information to third parties without prior consent, except in the following cases:

• When required by laws or regulations

• When necessary to cooperate with government authorities or public institutions

• When personal information is shared with contractors or service providers (e.g., website hosting, IT support) strictly within the scope necessary to achieve the stated purposes, and under appropriate supervision

 

5. Safety Control Measures

We implement appropriate organizational, technical, and administrative measures to prevent unauthorized access, loss, leakage, alteration, or misuse of personal information.

Additionally:

• Employees handling personal information receive appropriate training

• Contractors handling personal information are properly supervised

• Access to personal information is restricted to authorized personnel only

 

6. Disclosure, Correction, and Suspension of Use

Upon request from an individual, we will promptly respond in accordance with applicable laws to requests for:

• Disclosure of personal information

• Correction, addition, or deletion of inaccurate personal information

• Suspension or cessation of use of personal information

• Suspension of provision to third parties

If a request cannot be fulfilled due to legal or operational reasons, we will provide an explanation.

 

7. Direct Marketing

If you do not wish to receive marketing communications from WaterPearl, you may request to stop such communications at any time. We will promptly honor such requests.

8. Cookies and Website Analytics

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help improve website functionality and user experience.

How we use cookies:

Our website may use cookies and analytics tools (such as Google Analytics) to:

• Analyze website traffic and usage trends

• Improve website performance and content

We do not use cookies to identify individual users or collect personal information without consent.

Managing cookies:

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

 

9. Changes to This Privacy Policy

We may revise this Privacy Policy as necessary to reflect changes in laws, regulations, or business operations. Any significant changes will be posted on our website.

10. Contact Information

For inquiries regarding this Privacy Policy or the handling of personal information, please contact us.

• Overseas / WhatsApp: (+64) 21-165-3785

• HQ (Japanese inquiries): (+81) 3-5740-6561